Last updated: October 2026

CosMedic Collective respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.

Information We Collect Through Our Website

When you use the CosMedic Collective website, we may collect personal information that you choose to provide, including your:

• name

• phone number

• email address

• enquiry details and

• marketing preferences.

This information may be collected when you submit an enquiry form, request information, use our webchat, make an online booking or choose to receive marketing communications, updates, newsletters or information about new products and services.

We use this information to respond to your enquiry, communicate with you, manage bookings where applicable and, where you have opted in, send relevant marketing communications. You can unsubscribe from marketing communications at any time.

Health Information Submitted Online

Our website enquiry forms and webchat may contain free-text fields. You may voluntarily include information relating to your health, such as mentioning a skin condition, medical concern or other health information when making an enquiry.

Please only provide information that is reasonably necessary for us to understand and respond to your enquiry.

Where health information is voluntarily provided through our website or webchat, we will handle it as sensitive information and use it only as reasonably necessary to respond to your enquiry, facilitate appropriate follow-up or otherwise as permitted or required by law.

Website enquiries are not intended to replace a clinical consultation or provide a complete medical history.

In-Clinic Consultations and Patient Records

Clinical consultations, treatment information, medical histories, consent forms and other information collected as part of your care at CosMedic Collective are managed under our separate in-clinic privacy and consent processes.

Patients are provided with the relevant privacy and consent information as part of their consultation and treatment process.

Third-Party Service Providers

To operate our website and communicate with patients and visitors, information may pass through or be stored by trusted third-party service providers.

Google – certain website, email, analytics or related digital services may involve Google systems. Information handled by Google is also subject to the applicable Google Privacy Policy.

Phorest – our booking, patient/client database and marketing management system. Information submitted through booking or related functions may be transferred to and stored within Phorest so that we can manage enquiries, appointments, patient/client records, communications and marketing preferences.

Podium – used for telecommunications and communications, including certain website messaging, SMS and telephone functions. Information you provide through these communication channels may be processed through Podium so our team can receive and respond to your enquiry.

These providers process information in accordance with their respective privacy policies and service arrangements. Depending on the provider and service being used, information may be processed or stored outside Australia.

How We Protect and Use Your Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We do not sell your personal information. We only use or disclose information for the purpose for which it was collected, a related purpose you would reasonably expect, where you have provided consent, or where permitted or required by law.

Access, Corrections and Privacy Complaints

You may contact CosMedic Collective if you would like to:

• request access to personal information we hold about you;

• request that your information be corrected or updated;

• change your marketing preferences; or

• raise a concern or complaint about how your personal information has been handled.

Privacy enquiries or complaints can be directed to our leadership team using the contact details below. We will review your enquiry or complaint and respond within a reasonable timeframe.

CosMedic Collective
102 Byng Street
Orange NSW 2800
Email: reception@cosmediccollective.com.au
Phone: (02) 6324 5552

We may update this Privacy Policy from time to time to reflect changes to our website, systems, service providers or legal obligations.